I found someone who could help me!

One of my complaints about National University was the difficulty of getting ahold of a human on the phone and then having them be able to solve my problem. It was really a hit and miss on getting anything accomplished.

I'm sure I"m not the only one as National instituted a 'Student Concierge Service' where it is one phone call and the person that answers the phone deals with any problem in any department. I have them use email after the first contact and the very nice girl emailed me daily with updates.

She not only answered the questions I had she got things accomplished that benefited me that I didn't even specifically ask for. I am very impressed, especially as before it would take a week of phone calls to get anything answered, now it took one phone call to 'get the ball rolling'.